Terms and Conditions nplay –
Malaysia Platform Usage Guide

Welcome to nplay, an online entertainment platform offering a wide range of live casino games, slots, bingo, and sports betting to users in Malaysia. These Terms and Conditions constitute a legally binding agreement between you ("Member") and nplay ("Platform", "us") in relation to your use of all services offered on the nplay.win website and the nplay mobile app.

By registering as a nplay member, accessing the platform via website or app, or using any of the services we provide, you are deemed to have read, understood, and agreed to be bound by all Terms and Conditions set out in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you do not agree with any part of these Terms and Conditions, you are not permitted to use the nplay platform. If you have any uncertainty about any stated term, please contact our support team via live chat before continuing to use the platform.

To register and use the nplay platform, you must meet the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• An individual — not a company, partnership, or corporate entity.
• Not registered as a prohibited or excluded member from our platform.
• Not acting in the capacity of a representative, agent, or contractor of another party.
• Register using accurate, complete, and truthful personal information.

Nplay reserves the right to request proof of age and identity at any time through the KYC (Know Your Customer) process. Documents typically required include the Malaysian national identity card (MyKad), passport, or other official documents confirming your identity and date of birth.

Each member is only permitted to register and maintain one account only at nplay. This prohibition applies even if you use a different device, IP address, payment method, or personal information. Multiple account registrations are a serious violation of these Terms.

During registration, you are required to provide the following information accurately and in full:

• Full name as shown on your official identification document.
• An active mobile phone number registered in your name.
• An active and accessible email address.
• Accurate date of birth.
• A strong and unique password for your nplay account.

You are responsible for keeping your account information up to date whenever changes occur. Outdated information may cause delays in the withdrawal or identity verification process.

Nplay supports multiple popular deposit and withdrawal methods in Malaysia, including bank transfers via FPX, e-wallets, and other methods listed on the platform's finance page. All transactions are processed through secure channels protected by 256-bit SSL encryption.

Regarding deposits:

• Minimum and maximum deposit limits vary depending on the selected payment method.
• Nplay reserves the right to impose additional deposit limits based on a member's account tier.
• Successful deposits will be credited to your account within the timeframe specified for the payment method used.

Regarding withdrawals:

• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your nplay account.
• Your first withdrawal requires the KYC process to be completed beforehand.
• Nplay reserves the right to request additional proof before processing withdrawals that exceed certain limits.
• Minimum and maximum withdrawal limits are displayed in the finance section of your account.

Nplay offers a variety of bonuses and promotions from time to time for both new and existing members. Each bonus offer has its own specific terms and conditions stated on the relevant promotions page.

General terms applicable to most nplay bonuses:

• Wagering requirement — The total wagering amount that must be completed before bonus funds or winnings from a bonus can be withdrawn. Wagering rates vary by bonus type.
• Validity period — Bonuses must be used and wagering requirements must be completed within the specified period. Expired bonuses will be automatically forfeited.
• Wagering limits while a bonus is active — Some bonuses impose a maximum bet per round during the wagering requirement fulfillment period.
• Eligible games — Not all games contribute fully toward wagering requirement fulfillment. The contribution percentage for each game is stated in the bonus terms.

All games offered at nplay are subject to specific rules displayed within each game's interface. Understanding the game rules is the user's responsibility before placing any bets.

General matters relating to game rules at nplay:

• Live Casino game results are determined by a real dealer using physical equipment and are final.
• In the event of a technical disruption during gameplay, nplay will endeavour to resolve the issue in the fairest manner possible to all parties based on system records.
• Confirmed bets cannot be cancelled except in the event of a technical error acknowledged by nplay.
• The RTP (Return to Player) values displayed are long-term theoretical figures and are not a guarantee of winnings for any individual session.

Nplay expects all members to interact in a respectful environment, especially in the live casino table chat shared with other players. The following behaviour is prohibited on the nplay platform:

• Use of offensive language, insults, threats, or inappropriate conduct toward dealers or other players.
• Any attempt to exploit bugs or technical errors in the gaming system.
• Use of automation software, bots, or scripts to play or place bets.
• Any form of collusion with other players to manipulate game outcomes.
• Attempting to alter, hack, or intrude upon the nplay platform systems in any way.

Violation of any of the above rules may result in account suspension or permanent closure, and nplay reserves the right to withhold the account balance if the violation is proven to involve fraud or an attempt to exploit the system.

You are solely responsible for keeping your nplay account login credentials secure. nplay recommends the following steps to protect your account:

• Use a strong and unique password that is different from passwords used on other platforms.
• Enable two-factor authentication (2FA) available in your account security settings.
• Never share your password or login details with anyone, including nplay staff — our team will never ask for your password through any channel.
• Log out of your account after using the platform, especially when using a shared device.
• Report to the nplay support team immediately if you suspect any unauthorised activity on your account.

Nplay reserves the right to suspend or close the account of any member under the following circumstances:

• Violation of any term in this document.
• Fraud, identity impersonation, or providing false information.
• Money laundering activities or suspicious transactions.
• Multiple account registrations by the same individual.
• Attempting to exploit the bonus system or technical errors.
• Upon instruction from the relevant authorities.

In cases where an account is suspended due to proven fraudulent activity, nplay reserves the right to hold the account balance while the investigation is ongoing. For account closures not related to fraud, any valid balance will be returned to the member once all conditions are met.

Members who wish to voluntarily close their account may do so by contacting the support team via live chat. Account closure requests will be processed within seven business days.

Nplay provides the platform on an "as-is" basis and makes no guarantee that the service will operate without interruption, errors, or technical failures at all times.

Nplay's liability to any member is limited to the amount of deposits held in that member's account. nplay is not responsible for:

• Financial losses arising from a member's betting decisions.
• Indirect, consequential damages, or loss of anticipated profits.
• Service disruptions caused by factors beyond nplay's control, including internet connectivity, third-party server outages, or natural disasters.
• Data loss caused by unauthorised third-party actions.

Nplay cares about the well-being of our members. We believe entertainment should remain entertainment, and we provide a range of tools to help members stay in control:

• Deposit Limit — Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit — Limit the maximum amount you can lose within a given period.
• Session Time Limit — Set reminders when you have played beyond a specified duration.
• Session Break — Take a break from the platform for 24 hours, a week, or a month.
• Self-Exclusion — The option to permanently exclude yourself from the platform or for a longer specified period.

If you or someone you know is experiencing gambling-related issues, please contact the nplay support team who will help connect you with appropriate resources. Our members' wellbeing always takes priority over any business consideration.

Nplay reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments involving material changes to member rights or obligations will be communicated via in-platform notifications or email at least 14 days before taking effect, except where immediate changes are required for legal or security reasons.

Continued use of the nplay platform after the effective date of any amendment constitutes your acceptance of the updated terms. It is your responsibility to review these Terms and Conditions periodically.

For any enquiries regarding these terms, please contact the nplay support team via live chat within the platform at any time.